

The device may be listed under "Other Devices" or other places in Device Manager. Device Manager will have an entry with a yellow icon - indicating a device error. When driver files are missing, the driver is corrupt and can't be installed. If it's an internal CD/DVD drive Windows only installs the CD/DVD driver for it Only after the Mass Storage driver is installed and working correctly, Windows installs the CD/DVD driver. If you have a USB CD/DVD note that Windows installs the USB Mass Storage driver first.
